Prepared messages for account review and purchase access
Today · account review
You
Hello, I need help with my Apple account. Every in-app purchase shows “Purchase not completed”, even though my payment method is valid. Could you please check whether my account is restricted and help unlock purchase access?
10:14 AM
I’m sorry you’re having trouble with your purchases. I’ll review the account and purchase status. Please wait a moment while I check this for you.
10:15 AM
You
Of course, please take your time. I’ll wait while you check. If you need any account details or additional information from me, please let me know.
10:16 AM
Thank you for waiting. We found a security review on the account. For your protection, purchase access will remain locked for up to 72 hours while the review completes.
10:18 AM
You
Thank you for checking this so carefully and for your very helpful support. I appreciate your time and patience. I’ll wait for the security review to finish. Have a wonderful day!